Privacy Policy

Dakka Skanks Music (“we”, “us”, “our”) operates the website dakkaskanks.com. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We may collect the following personal data:

  • Identity data: name, email address (when you contact us, subscribe to our newsletter, or place an order)
  • Financial data: payment card details (processed securely by our payment provider; we do not store card details on our servers)
  • Transaction data: order history, purchase details, delivery address
  • Technical data: IP address, browser type and version, time zone setting, operating system and platform
  • Usage data: information about how you use our website, including pages visited and time spent on pages
  • Marketing data: your preferences in receiving marketing communications and your communication preferences

How We Use Your Data

  • To process and deliver your orders, including handling returns and refunds
  • To manage your account and provide customer support
  • To send you newsletter updates (only with your consent)
  • To personalise your experience on our website
  • To comply with legal obligations
  • To analyse website usage and improve our services

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: to fulfil orders and provide the services you have requested
  • Legal obligation: to comply with tax, accounting, and consumer protection laws
  • Legitimate interests: to improve our services, prevent fraud, and communicate with you about your orders
  • Consent: for marketing communications and non-essential cookies

Third-Party Services

We use the following third-party services that may process your data:

  • WordPress.com: website hosting and platform services
  • WooCommerce: e-commerce functionality
  • Stripe/PayPal: payment processing (they handle your card data securely; we never see or store your full card details)
  • Royal Mail: shipping and delivery services
  • MailPoet: newsletter delivery
  • Jetpack: website security, analytics, and performance
  • Google Analytics: website usage analytics (data is anonymised)

Cookies

Our website uses cookies to enhance your browsing experience. Essential cookies are necessary for the website to function (e.g., shopping cart, checkout). Analytics cookies help us understand how visitors interact with our site. You can manage your cookie preferences at any time through your browser settings.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is retained for a minimum of 6 years for tax and accounting purposes. Newsletter subscriber data is retained until you unsubscribe.

Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your personal data (“right to be forgotten”)
  • Right to restrict processing: request that we limit how we use your data
  • Right to data portability: request your data in a structured, machine-readable format
  • Right to object: object to our processing of your personal data
  • Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at dakkaskanks@gmail.com.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption, and payments are processed through PCI-compliant payment providers.

Data Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure adequate safeguards are in place, including reliance on the UK adequacy regulations or standard contractual clauses approved by the UK Information Commissioner’s Office.

Complaints

If you have a concern about how we handle your data, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk or by telephone: 0303 123 1113.

Contact

Data Controller: Dakka Skanks Music
Email: dakkaskanks@gmail.com

This policy was last updated in April 2026. We may update this policy from time to time; any changes will be posted on this page.